Last updated: January 1, 2026
Information We Collect
We collect information you provide directly (sender/receiver details, shipment information, contact form submissions) as well as basic technical data such as IP address, browser, and device type for security and performance.
How We Use Information
- To deliver and track your shipments
- To communicate operational and account information
- To improve our services and platform reliability
- To comply with applicable laws and customs regulations
Tracking & Cookies
We use minimal, essential cookies for security, session management, and analytics. We do not sell personal data and we do not display third-party ads on our platform.
Data Sharing
We share data only with the carriers, partners, and customs authorities required to fulfill your shipment, and only the minimum necessary. We never sell personal data.
Data Retention
Shipment records are retained for the period required by tax, customs, and trade compliance laws (typically 5–7 years). Marketing data is retained only while you opt-in.
Your Rights
Depending on your jurisdiction, you may have the right to access, correct, port, or delete your personal data. Contact us at privacy@shipnovall.com to exercise these rights.
Security
We implement industry-standard security measures including encryption in transit, restricted access controls, and ongoing monitoring. No system is 100% secure, but we work continuously to protect your data.